Returns Policy

We want you to be delighted with the purchases that you make at If for any reason you are not satisfied, please return the item within 90 days for a full refund or exchange. No returns on sale items or digital downloads. If an item is damaged or defective, we will provide a return shipping label, otherwise customers are responsible for the cost of returning unwanted product. Please follow instructions for returns and exchanges on the back of your invoice. Ship your returns to:

NYBG Shop Warehouse
The New York Botanical Garden
2900 Southern Blvd.
Bronx, NY 10458-2410

Need to Cancel/Change an Order?

Please contact us in any of the following ways
Tuesday through Sunday,
10 a.m. to 5 p.m.
Eastern Standard Time.

Telephone: 718.817.8869